This Shipping Policy standardizes all logistics distribution rules, shipment processing standards, delivery cycle specifications, and global shipping service details of our cosmetic e-commerce platform, applicable to all valid paid orders generated by users on the website, covering all domestic and international global distribution regions supported by the platform. This policy aims to ensure the standardization, transparency, and efficiency of platform shipping services, clarify the rights and obligations of the platform and users in the logistics distribution link, and provide stable and reliable global delivery guarantee for all customer orders.
In terms of order shipment processing rules, all orders successfully paid and confirmed on the platform will enter the official shipment processing queue within 24 hours. Our professional warehouse operation team will complete product sorting, quality re-inspection, packaging reinforcement, and logistics waybill registration for each order in strict accordance with the standardized process. All orders will be shipped out completely within 1-3 working days after payment confirmation. The 1-3 working days shipment cycle is the unified standard for all platform orders, excluding holidays, weekends, and official platform maintenance days, and no artificial delay of legitimate valid orders will occur.
In terms of global distribution scope and cycle, the platform supports full global coverage distribution services, covering all countries and regions with normal logistics and customs clearance conditions in the world. We implement a unified delivery cycle standard for all domestic and international orders, with an estimated overall delivery time of 6-12 working days from the date of order shipment to the customer’s receipt. This cycle is applicable to all global regions without differentiated time setting for different countries and regions, ensuring consistent and transparent delivery service standards for all global users.
The platform provides official expedited distribution services for customers with urgent delivery requirements. The expedited service is an independent official logistics solution launched by the platform, which can effectively shorten the overall delivery cycle of orders on the premise of ensuring product transportation safety. Customers who need expedited distribution can submit expedited service applications through the platform customer service channel after placing orders. Our customer service team will verify the order information, introduce the detailed service rules of expedited distribution, and complete the expedited service processing for eligible orders in a timely manner.
In terms of shipping cost standard, the platform implements a permanent global free shipping policy for all valid orders. All users purchasing any cosmetic products on the website can enjoy free global logistics distribution services, and the platform will bear all transportation costs, logistics handling fees, and conventional customs clearance fees in the distribution process. No hidden shipping fees, regional surcharges, or additional logistics service fees will be charged to any global user, and the free shipping policy covers all conventional orders of the platform without minimum order amount restrictions.
In terms of logistics tracking and after-sales guarantee, after the order is shipped, the platform will generate an official logistics tracking number for each order, and users can query the real-time transportation progress, transit node information, and delivery status of the order through the platform order background and official logistics channels. For logistics abnormalities such as delivery delay, logistics stagnation, and package loss during transportation, users can contact customer service at any time to feedback problems. Our team will track and verify the logistics situation, coordinate the logistics party to solve abnormalities, and provide corresponding after-sales solutions in accordance with platform policies.
In terms of delivery receipt specification, users shall ensure that there is valid personnel to sign for the goods at the reserved shipping address during the estimated delivery cycle. After the package arrives at the destination, users shall check the integrity of the package and the completeness of the products in a timely manner. If problems such as package damage, product loss, and wrong goods occur during logistics transportation, users can initiate after-sales verification and application within the platform’s 60-day return service cycle, and the platform will provide full after-sales guarantee support for eligible logistics abnormal orders.
The platform reserves the right to adjust the logistics distribution strategy appropriately according to global logistics environment changes, regional customs policy adjustments, and special period transportation rules. All adjusted shipping service rules and cycle standards will be publicly announced on the platform homepage in advance to ensure that all users can obtain transparent and real-time shipping service information and fully protect the user’s right to know and transaction rights and interests in the logistics link.